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GLM Network Adapter + USB 3.0

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GLM Network Adapter + USB 3.0
Answer
11/28/18 8:57 PM

Hello,

I need help with my GLM Network Adapter. I bought a new PC with windows10, which has USB 3.0 Hubs only. The managing software (GLM 3.0) don`t get the Adapter connected. It connects for 1 second and then the Adapter is offline.. This status changes every 2-3 seconds... connected.. offline.. connected... offline...

Does somebody has andy idea?

Thanks a lot!

 


RE: GLM Network Adapter + USB 3.0
Answer
11/28/18 9:30 PM as a reply to lisley.
I forgot: The LED on the network adapter is orange. 

RE: GLM Network Adapter + USB 3.0
Answer
11/30/18 11:50 AM as a reply to lisley.

Hello. If you are still encountering this issue, please contact us at service@genelec.com

Best Regards,
Jani Oksanen
Customer Support


RE: GLM Network Adapter + USB 3.0
Answer
12/5/18 3:36 PM as a reply to jani-oksanen.

Hello guys!

That is happening to me after upgrade the firmware of the adapter to the latest version on 3.1, any advice or downgrade path?.

EDIT: I just changed the USB port and everything is working as expected. 

Best Regards