Forum

Hello,

there is a problem with one of my 8351's: A few seconds after powering off one the loudspeakers, I hear a noise (like a hiss or crackling sound) from the HT/MT chassis that lasts for about two seconds. What can that be? Should I send the loudspeaker to service?

Thank you for your replys in advance.

Best regards,
Mike

Hello,

found on youtube a video from a guy who meets the same problem. Maybe this video makes it clear what I mean:

https://www.youtube.com/watch?v=XQqfXSvg6ZA

Hi Mike,

I'm sorry to hear about the noise issue. Could you please contact us through service enquiry form below?

https://www.genelec.com/service-enquiry-form,

Best Regards,
Jani Oksanen
Customer Support Team

Hi Jani,

many thanks for your reply! I will contact you through the form.

Best regards,

Mike

Hi Jani,

once again many thanks for you reply! I contacted the distrbutor in germany.

I'm very satisfied with the Genelec speakers (8351/8330)! They are by far the best speakers I ever had! And I had many during the last 30 to 35 years.

Thanks a lot!

Best regards,

Mike

Hello,

the 8351 came back from service with the remark "repaired". But the noise is still there! This is REALLY annoying, because I don't have a car and a friend of mine brought the speaker to the shop and from there was shipped to the vendor (Audio Export).

I'm really upset, because I don't like to be cheated! The speaker isn't that cheap and I expect that the defect won't exist after repairing.

So, what to do?!

Best regard,
Mike

Hello,

I'm very sorry to hear that. We are glad to help to get this sorted. Could you please contact us through service enquiry form below, and include a video of the problem, and we will get back to you shortly.

https://www.genelec.com/service-enquiry-form

Best Regards,
Jani Oksanen
Customer Support Team